A recent survey by Consumer Reports involving about 500 customers of Tesla Model 3 suggests that the car might score a bit low in terms of reliability.
The magazine’s annual vehicle reliability survey cited close 500 owners of the Model 3 who raised “a relatively high number of reliability complaints”. The most frequently reported trouble sports to include issues with body hardware, paint and trim. In addition to this, the car was also said to have problems with its infotainment and electronics package that caused music to play, volume to increase to maximum and maps that would rescale and pan on its own.
The Model 3 was reported to have braking performance issues in 2018.
For the sake of testing, Consumer Reports bought a Tesla Model 3 and suffered a broken rear window after some particularly cold weather. This was alongside other customers who witnessed the same problem.
This, however, is not the first time that Tesla has been faced with such reliability issues. In May 2018, Consumer Reports cited inconsistent braking performance in the Model 3 that was fixed in an over-the-air update.
While the infotainment software could be fixed by an over-the-air update, the breaking windows might need hands-on service.
While the company could opt for an over-the-air update to fix problems regarding the infotainment system, the broken windows would require hands-on service. Tesla, on the other hand, was completely aware of the complaints and said “The vast majority of these issues have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data,”
Interestingly, despite such reliability setbacks, Tesla drivers have given the brand top marks in the magazine’s owner satisfaction survey. “When a vehicle has an enthusiastic following, like with Tesla, owners may overlook some issues,” said the senior director of auto testing at Consumer Reports, Jake Fisher.